FAQ's

“Can I order from the country that I am resident in?”

Yes, we ship worldwide but we strongly recommend you check your country and state laws. All products sold on the website are legal for sale in the UK and Europe; all of our customers are advised to check the laws governing their own countries. We cannot be held responsible for persons who choose to act in conflict with their national laws and we do not encourage anyone to do so. In addition our system will not allow certain items to be ordered outside the UK as they conflict with international laws.


“What type of currency and payment do you accept?”

All card payment’s will be taken in EURO’s‚ USD and GBP.

Smokees.co.uk accepts the following payment methods

All major credit and debit cards (Visa, Visa Debit, MasterCard & Maestro)

Bank transfers

Personal Cheques

Cash (at your own risk)

Please visit our payment information for further details

 

“Once I have ordered how long will it take before my order is dispatched?”

If placed via credit/debit card before 4:20pm GMT (Monday-Friday) your order will be dispatched from our warehouse the same day, subject to stock availability and any security checks. Orders placed after 4:20pm GMT during the week or at weekends are processed and despatched the following working day. Orders paid for by Direct bank transfer, postal/money orders and cheques will be processed for dispatch once payment has been confirmed and received.


“How long will it take for my order to be delivered?”

Delivery time will depend on the method of shipping chosen at checkout and the country you reside in. Please refer to our ordering information for delivery times.


What will my package look like?”

All orders are sent out in discreet packaging. Your order will be sent out in a plain padded envelope or box. There are no labels on the packaging except the delivery address. There is no reference to what is contained with the envelopes or boxes. Inside there will be your order, and an invoice.


“What about security when I pay by credit card?”

Our security is second to none, so that when you make an order your personal information is transferred safely. We use militarily standard 256 – bit Secure Socket Layer technology. We will never even see your card details.

 

“How do we know that you are a legitimate company/ business?”

Will we receive what we have ordered / paid for? Do you have a shop, warehouse or a place where we can visit?” We have been in this business since 2011 and have an excellent working relationship with all of our customers and suppliers.

We are the leading retailers on the Internet and we’re constantly expanding.

Smokees.co.uk have 3 UK stores at this time.

Please see our contact us page for store locations

 

“How do I know if you have received my order?”

When you place an order you will receive a confirmation e-mail containing your order number and confirming your ordered items. We will send you another e-mail containing your tracking reference, once your order has been dispatched.

So these photos and information in the shop section… are they EXACTLY what I’m going to receive? Well, we take all our product photographs in house, unless a supplier is nice enough to provide us with excellent hi-res images. All photos on the site are genuine photographs of products from our stock. In addition, the information about sizes/weights etc. is given to us by our suppliers. Occasionally, a supplier may alter their design ever so slightly. Maybe they’ll move or change their logo slightly, maybe they’ll slightly alter the colour… occasionally they’ll change the size by a couple of mm… this stuff isn’t an exact science. If the design has changed significantly (i.e. the operation of the item is different etc.) then we’ll take another photograph and replace the old one. If not, we won’t.

I’ve been charged too much for my order.

Please refer to payment information.

 

“I want to buy large amounts, do I get a discount?”

Please e-mail us with your request and we will help you out as much as we can.


“Can I have my order shipped to a P.O. box address?”

Yes, We can delivery to PO Boxes (via Royal Mail, Standard Int. and Registered Mail) with the latter accepting a signature from a member of staff at the PO Box depot.

Express Courier companies such as UPS will not deliver to PO Boxes. UPS require a customer signature to release the package. It is possible to arrange with the company to have parcels delivered without signatures, however, this needs to be specially arranged and authorised by the customer with the courier company.


“What name will show up on my bank statement?”

The charge will appear from Smokees.co.uk or AW*smokees.co.uk442033188334